Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsoverclub.rest, place orders, interact with our digital services, or otherwise engage with our food business. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise interacting with us, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.

We operate in the United States and comply with all applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state consumer protection regulations.

1. About Us

Wings Over is a food service business dedicated to providing high-quality food products and exceptional customer experiences. Our contact information is as follows:

For all privacy-related inquiries, requests, or concerns, please contact us at the email address provided above. We will respond to all legitimate privacy requests in a timely manner as required by applicable law.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you interact with our website, create an account, place an order, sign up for promotions, or otherwise communicate with us, we may collect personal identification information, including:

• Full name
• Email address
• Phone number
• Billing and shipping address (street address, city, state, ZIP code)
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for account holders)
• Profile information and preferences

2.2 Payment and Financial Information

When you place an order or make a purchase through our platform, we may collect payment-related information. Please note that full payment card details are processed securely by our third-party payment processors and are not stored on our own servers. We may retain:

• Partial payment card numbers (last four digits for reference)
• Billing address associated with your payment method
• Transaction identifiers and order history
• Payment method type (e.g., credit card, debit card, digital wallet)

2.3 Order and Transaction Information

In connection with our food ordering services, we collect information about your transactions, including:

• Items ordered, quantities, and customizations
• Order timestamps and delivery or pickup details
• Special instructions or dietary preferences
• Loyalty program activity and reward redemptions
• Order history and frequency of purchases

2.4 Usage Data and Website Interaction Data

When you visit our website at wingsoverclub.rest, we automatically collect certain information about your interaction with our site, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Operating system and device type
• Pages viewed, links clicked, and time spent on each page
• Referring website or source URL
• Search queries entered on our website
• Date and time of each visit and session duration
• Clickstream data and navigation paths

2.5 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (such as advertising IDs or mobile device IDs)
• Hardware model and specifications
• Mobile network information
• Screen resolution and display settings
• Application version and settings

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior on our website. This helps us improve user experience, analyze traffic, and deliver relevant marketing content. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy section below and our dedicated Cookie Policy page.

2.7 Communications Data

When you contact us via email, phone, online form, or any other communication channel, we may collect:

• The content of your messages and correspondence
• Contact details you provide in communications
• Records of inquiries, complaints, or feedback
• Call recordings where permitted by law and disclosed to you

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Delivery service partners and third-party food ordering platforms
• Social media platforms when you interact with our social media profiles or connect your social account
• Analytics providers who supply aggregated demographic or interest data
• Marketing partners who share information about potential customers
• Payment processors confirming transaction completion

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes. The primary ways in which we use your information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery or pickup coordination
• Managing your account and providing access to account features
• Processing payments and issuing receipts or invoices
• Communicating order confirmations, status updates, and delivery notifications
• Managing loyalty programs, rewards, and promotional credits
• Handling refunds, exchanges, and dispute resolution

3.2 Customer Support and Communications

• Responding to your questions, complaints, feedback, and support requests
• Sending important service-related notices and policy updates
• Notifying you of changes to our menu, pricing, or operating hours
• Providing transactional communications required to complete your order

3.3 Analytics and Service Improvement

• Analyzing usage patterns and website performance to improve functionality
• Understanding customer preferences and dining habits to enhance our menu offerings
• Conducting internal research and business intelligence activities
• Identifying technical problems, bugs, and areas for website optimization
• Measuring the effectiveness of our promotional campaigns and marketing activities

3.4 Marketing and Promotional Activities

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Delivering personalized recommendations based on your order history and preferences
• Running targeted advertising campaigns on third-party platforms
• Inviting you to participate in surveys, contests, or promotional events
• Notifying you about new menu items, limited-time offers, and seasonal promotions

You have the right to opt out of marketing communications at any time. Each marketing email we send will include an unsubscribe link, or you may contact us directly at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Detecting, investigating, and preventing fraudulent transactions or unauthorized activity
• Protecting the rights, property, and safety of Wings Over, our customers, and the public
• Enforcing our Terms of Service and other agreements

4. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill your orders and provide the services you have requested from us.
• Legitimate Interests: We process data for our legitimate business interests, including improving our services, preventing fraud, and conducting marketing activities, provided these interests do not override your fundamental rights.
• Legal Obligation: We process data where necessary to comply with a legal obligation, such as tax laws, food safety regulations, or responding to lawful government requests.
• Consent: Where required by applicable law, we will obtain your explicit consent before processing your data for specific purposes such as certain marketing activities or the use of non-essential cookies.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your personal information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was disclosed. Categories of service providers include:

• Payment Processors: Companies that securely process credit card transactions and other payment methods on our behalf
• Delivery and Logistics Partners: Third-party delivery services that fulfill food delivery orders
• Cloud Hosting and IT Service Providers: Companies providing website hosting, data storage, and technical infrastructure
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior
• Email and Marketing Platforms: Services that help us send transactional and promotional communications
• Customer Support Tools: Platforms that facilitate customer service communications
• Advertising Networks: Partners that help us deliver targeted advertising online

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other lawful governmental request
• Protect and defend the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event of a merger, acquisition, sale of all or a portion of our assets, reorganization, or other business transfer, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes without restriction.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to employees, contractors, and service providers who have a legitimate need to access it for business purposes. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle all financial transactions. Full payment card details are never stored on our servers.
• Regular Security Assessments: We conduct periodic reviews of our security practices and infrastructure to identify and remediate potential vulnerabilities.
• Incident Response: We maintain procedures to detect, respond to, and recover from data security incidents. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.
• Employee Training: Our staff receives regular training on data privacy and security best practices.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, to the extent we engage in any sharing of your data for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, usable format.

7.2 Rights for All Users

Regardless of your state of residence, we provide all users with the following rights to the extent practicable:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request the deletion of your personal information, subject to legal retention requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: wingsoverclub.rest (contact form)

We will acknowledge receipt of your request within ten (10) business days and respond to your request within forty-five (45) calendar days, as required by the CCPA/CPRA. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing certain requests.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the functioning of our website and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences, language settings, or items in your shopping cart.
• Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

8.3 Managing Cookies

You can control and manage cookies in several ways. Most web browsers allow you to manage your cookie preferences through their settings. You can set your browser to refuse cookies or delete certain cookies. However, please be aware that if you choose to block or delete cookies, certain features of our website may not function properly.

For more detailed information about the cookies we use and your choices, please visit our dedicated Cookie Policy page on our website at wingsoverclub.rest.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our general data retention periods are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some circumstances, we may retain certain data for longer periods where required by law or where there is a legitimate business reason, such as pending litigation or regulatory investigations.

10. Children's Privacy

Wings Over does not direct its website or services toward children under the age of 18. We do not knowingly collect, maintain, or use personal information from children under 18 years of age. If you are under 18, please do not use our website or services, create an account, place an order, or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at [email protected] and we will promptly investigate and take appropriate action.

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which imposes certain requirements on operators of websites and online services directed to children under 13. While our services are not directed at any minors, we take extra precautions to ensure compliance with applicable laws protecting the privacy of young persons.

11. International Data Transfers

Wings Over is based in the United States and operates primarily within the United States. Your personal information is collected and stored in the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States for the purposes described in this Privacy Policy. We will ensure that any such transfers are carried out in compliance with applicable law and that appropriate safeguards are in place to protect your personal information.

If you are located in a jurisdiction with specific requirements for international data transfers (such as the European Economic Area, United Kingdom, or other regions with data export restrictions), please contact us at [email protected] to discuss the specific safeguards applicable to your situation.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery service portals, or other external services that are not operated by Wings Over. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

We may integrate with third-party services such as social media sharing buttons, embedded content from external platforms, or third-party payment gateways. When you interact with these features, those third parties may collect information about you in accordance with their own privacy policies.

13. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, our website does not respond to browser DNT signals because there is no universally accepted standard for how DNT signals should be interpreted or honored. However, you can manage your tracking preferences through our cookie consent settings and through your browser settings.

California residents are entitled to know that our website does not respond to DNT signals pursuant to California Business and Professions Code Section 22575.

14. FTC Act Compliance

In accordance with the Federal Trade Commission Act (FTC Act), we are committed to engaging in fair and honest practices regarding the collection and use of consumer information. We do not engage in deceptive or unfair practices with respect to privacy. We honor the commitments made in this Privacy Policy and take our obligations to consumers seriously.

The FTC has broad authority to investigate and take action against companies that engage in deceptive privacy practices. We actively monitor our practices to ensure ongoing compliance with FTC guidelines, including those related to data security, behavioral advertising, and consumer disclosures.

15. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Filing a Complaint with Us

We encourage you to contact us first so that we can address your concerns directly. Please reach out to our privacy team at:

• Email: [email protected]
• Website: wingsoverclub.rest

15.2 Filing a Complaint with the Federal Trade Commission

You may file a complaint with the Federal Trade Commission (FTC), which is the primary federal agency responsible for consumer privacy protection in the United States:

• FTC Website: www.ftc.gov/complaint
• FTC Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580
• Phone: 1-877-382-4357 (1-877-FTC-HELP)

15.3 Filing a Complaint with Your State Attorney General

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

Residents of other states may contact their respective state Attorney General's office to understand their rights and file complaints related to consumer privacy violations.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at wingsoverclub.rest with a new "Last Updated" date
• Send an email notification to registered users where the changes are significant
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about your privacy rights, please include sufficient information to allow us to identify your account or verify your identity, the nature of your request, and any relevant details that will help us respond effectively. We aim to respond to all privacy-related inquiries within ten (10) business days.